Shipping
Available shipping methods, rates, and delivery estimates are shown during checkout. The final options depend on the destination and the products in your order.
Order Tracking
When tracking is available, it will be sent after the order ships. Tracking events can take time to update after a label is created.
Address Changes
Please review your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.
Returns
For eligible purchases in the United States market, the current return window is 7 days. Eligibility, conditions, and any applicable exclusions are determined by the return rules presented for your order. Please contact us before sending any item back.
Cancellations
For the United States market, the current cancellation window is 1 hour after the order is placed. After that window, the order may already be in processing and cancellation may not be available.
Custom and Personalized Orders
Return or cancellation eligibility may differ for custom or personalized products. Please confirm the applicable terms before approving a custom order.
Damaged or Incorrect Items
If an order arrives damaged or incorrect, contact us promptly through the Contact page. Include your order number and clear photos of the product, packaging, and shipping label so the issue can be reviewed.
Questions Before Ordering
If you need help understanding the shipping or return terms for a specific product or destination, contact us before completing checkout.